October 2017

Welcome to your Cgov System Manager update. Every 2 months we will provide all our clients with an update on news and new apps from the Cgov Community. Please contact our office on (07) 3211 4444 if you have any questions or would like additional information on any of the topics below. You can also find additional information on our web site, www.cgov.com.au

Please scroll down to review any topics that may be of interest

Cgov Annual Conference Update
Cgov Melbourne Update
Browsers Supported by Cgov
Cgov Engagement Solution
Staff Grievance and Misconduct Management
Change Management and Stakeholder Engagement
Office News

Cgov Annual Conference Update: Thank you to all those who attended the Conference in September. It was a very successful 2 days and the format appeared to optimise your ability to share experience with different Cgov users and see new Cgov Solutions. There was a lot of interest in the latest developments in Credentialing 4.0 and QIRT and these will be further showcased in the System Managers webinars later this year. I also want thanks all those sites who presented Case Studies at the conference. The presentations by Cairns, Townsville, Children’s Health, and Western Health were all well received and showed the great capability of Cgov to adapt to local priorities. For the early birds the planning dates for next year are 10-11 September at the same venue, QT on the Gold Coast.

Cgov Melbourne Update: For all our Melbourne customers, we opened our local Office on 11 September 2017. Varsha Maveli Kizhakayil has moved from Brisbane as our new Melbourne based Senior Project Manager and we have started recruiting for new Melbourne based consultants. Our new address is Level 1 Legacy House, 293 Swanston St, Melbourne. For the first few months we will run phone enquiries through a central switchboard in Brisbane, but Victorian customers with existing support relationships will be able to contact Varsha directly.

Browsers Supported by Cgov:  In response to recent issues, users who access Cgov on older laptops should check the version of the browser they are using. Users can access Cgov Solutions from any supported browser: including IE10 or 11, and the latest 2 versions released for Chrome, Safari or Firefox. Access by non-supported browsers such as IE9 or older versions of Safari may still work but some features may not display correctly and the security enhancements in later versions will not be available.

Cgov Engagement Solution: Cgov has launched a new Solution for Consumer Engagement. This is a consolidation of existing business process Apps for Discharge/Clinic exit surveys, Patient Experience Surveys, Consumer Participation Registers and Longitudinal Studies of Patient Outcome and Quality of Life. This will be a collaborative product development with input from several Health Services in both Qld and Victoria. Please contact Julia in the office if you want input into this highly relevant new Solution.

Staff Grievance and Misconduct Management: A new Solution has been developed to deal with the confidential processes for staff grievance and misconduct. This has been an urgent requirement in many Public Sector organisations.

Change Management and Stakeholder Engagement: As part of our experience implementing over 120 projects we have recently developed our own Change Management and Stakeholder Engagement App. It provides a solution for Customers to assist in planning and tracking records of Stakeholder engagement to achieve change management outcomes as new IT or HR systems are implemented. It could also be used for tracking the implementation of clinical systems. We are making this App available to all existing customers as part of their current Solution Licenses. Please contact me directly if you are interested.

Office News: I would like to thank Eliza for all her work and support as our Office Manager for the last 2 years and to wish her our best regards for the future. As with all departures there is a new beginning, and so I want to introduce Sumer Spina who is starting work this week as our new Office Manager and EA. Please welcome Sumer as the first voice you hear on the phone and the person who keeps us all organised.