January 2019
Welcome to your Cgov Customer update. Every 2 months we will provide all of our clients with an update on news and new apps from the Cgov Community. Please contact our office on (07) 3211 4444 if you have any questions or would like additional information on any of the topics below. You can also find additional information on our web site: www.cgov.com.au
Contents
Please scroll down to review any topics that may be of interest
Date Claimers for 2019
System Managers Webinars
Security and Privacy
Cgov Documentation
Cgov Support Services
Office News
Date Claimers for 2019
Cgov Annual Conference: The Cgov Annual Conference provides our clients a chance to network, review case studies from successful Cgov implementations; and an opportunity for users to provide feedback on the future development of Cgov. Don’t forget this year is our 10th anniversary which will be celebrated at the Conference Dinner.
Date: 9th – 10th September 2018
Location: QT Gold Coast, 7 Staghorn Ave, Gold Coast, QLD, 4217
Enquiries: Call 07 3211 4444
System Managers Webinars
The Systems Managers Training Webinars scheduled on the last Thursday of each month will recommence in February. We will distribute an online form early in February so you can register and suggest topics.
Security and Privacy
At the start of every year we review and update all our internal privacy policies and security settings. This includes a review of personal and sensitive data held in Cgov Solutions. You should also be aware of the presence of personal and/or sensitive data in each of your forms and in the back office of each App. Please maintain the security of your Cgov passwords and notify your local System Manager if new users need to be added for 2019 or old users removed.
Cgov Documentation
New Cgov documents are now being used for all project plans including for change requests to existing Apps. New documents that you may see this year are for the sign-off of IPS phases for every project, and also for Systems Manager Training; and for Support Services.
Cgov Support Services
As we start the new year it is a good time to remind all users of the Cgov Support Services available. There are three types of Support:
First Line Support: First line support is provided by your local Systems Manager. Help desk requests, changes to users, updated or new reports; or updates to system correspondence should all be dealt with locally.
Cgov Corrective Maintenance: Issues covered under the Cgov Warranty for any App should be reported using our online issue management system IDIS. Users should report an issue to their System Manager first then they can forward it to us.
Cgov Additional Support: Requests for assistance that are not covered by Warranty are dealt with as Additional Support. Every Customer has an annual budget of hours for this support that you can draw down during the year. It can be used for minor configuration changes, additional training or just for advice. Requests for support should also be submitted using IDIS.
Office News
Everyone is back at work safely after a break over the Christmas and New Year period. During February we are recruiting four new Interns to manage the workload expected in 2019, and to manage our continuous business growth. Two of the new Interns will be in our head Brisbane Office and two Interns will be in our Melbourne Office.