Welcome to our Cgov
System Manager update. Every two months we will provide all of our clients with
an update on news and new apps from the Cgov Community. Please contact our
office on (07) 3211 4444 if you have any questions or would like additional information
on any of the topics below. You can also find additional information on our website.
Contents
Please scroll down
to review any topics that may be of interest:
Cgov Conference 2022
New Website Alert
Version 8
Migration of Integration Services to Google Cloud Platform (GCP)
Custom E-Mail Sender Upgrades
Tips and Tricks
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Cgov Conference 2022:
Our Cgov Conference 2022 is scheduled for the 12th – 13th
September 2022 at The Hilton, Surfers Paradise. This year’s Conference
will include networking opportunities, consultant meetings, product updates,
innovation sessions and some exciting customer case studies. The full details
of this years Conference Program are now available HERE.
Registration is now available HERE
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New Website Alert:
We are thrilled to announce that we are soft launching our new
support website. This will act as a hub for all things support, with some of
its features including:
- System build information,
including downloadable release notes
- Updates on bugs and
enhancements
- Bi-monthly system manager
tutorials, tips and tricks.
This website will be continuously updated, so ensure you check
it regularly. To access it, please follow this link: https://cgov.com.au/cgov-support/
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Version 8 & Migration to Amazon Web
Services (AWS) Servers:
Thanks to the hard work of our consultants and developers
we can proudly announce that Version 8 of our software is ready for deployment
in 2022. This version will contain several enhancements in terms of
performance, security and productivity.
In conjuction with the Version 8 upgrade, we will also be migrating all clients
from our current servers to AWS. Each client will be migrated separately and we
will be in contact with the system administrator from your organisation
regarding the schedule of the migration. You are not required to do anything
and will benefit from the improvements of the new version directly after the migration.
Further documentation will be provided surrounding Version 8 closer to its
release.
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Migration of
Integration Services to Google Cloud Platform (GCP):
Over the past 12 months we have been changing our integration
hosting service to Google Cloud Platform (GCP). GCP are the leader in
cloud storage and will provide Cgov with more flexibility in expanding our
capability. We are now in the process of scheduling the migration of all
integration services to GCP by the end of May.
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Custom E-Mail Sender Upgrades:
As part of our ongoing improvement of services we are upgrading
our custom email sender to improve the deliverability and reliability of the
module. As part of this, we will be migrating our email sender and will need to
re-run the verification process for your custom email setup by 03/06/2022. You
will be contacted directly by your Primary Consultant if you are affected by
this.
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Tips and Tricks:
Each month we come across tips related to the current Cgov configuration. Here
are a few observations based off recent customer experience:
Using Activities to Record Workflow Time
Intervals: Each time a file moves to a new workflow status the linked
actions can add an Activity to the record. This creates a timestamp for when the
next step in the workflow commenced. Any time intervals can then be reported as
KPI for the business process, e.g. for the total time taken or for the time
taken between specific steps such as the request and receipt of referee forms
for credentialing.
Setting Invitation
Permissions: Sometimes it may be necessary to set up the
permissions for invitations. An example case is a Credentialing Officer
manually sending out an Renewal Application Form from a file. They should only
see the Renewal Application form invitation and nothing else. You can edit the
permissions by navigating to the groups tab within the settings of an
invitation.
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