Cgov Newsletter May

By Administrator


Welcome to our Cgov System Manager update. Every two months we will provide all of our clients with an update on news and new apps from the Cgov Community. Please contact our office on (07) 3211 4444 if you have any questions or would like additional information on any of the topics below. You can also find additional information on our website.

Please scroll down to review any topics that may be of interest: 
Cgov Conference 2022
New Website Alert
Version 8
Migration of Integration Services to Google Cloud Platform (GCP)  
Custom E-Mail Sender Upgrades
Tips and Tricks  


Cgov Conference 2022: 

Our Cgov Conference 2022 is scheduled for the 12th – 13th September 2022 at The Hilton, Surfers Paradise. This year’s Conference will include networking opportunities, consultant meetings, product updates, innovation sessions and some exciting customer case studies. The full details of this years Conference Program are now available HERE. 

Registration is now available HERE


New Website Alert: 

We are thrilled to announce that we are soft launching our new support website. This will act as a hub for all things support, with some of its features including: 

  • System build information, including downloadable release notes
  • Updates on bugs and enhancements 
  • Bi-monthly system manager tutorials, tips and tricks. 

This website will be continuously updated, so ensure you check it regularly. To access it, please follow this link:



Version 8 & Migration to Amazon Web Services (AWS) Servers: 

Thanks to the hard work of our consultants and developers we can proudly announce that Version 8 of our software is ready for deployment in 2022. This version will contain several enhancements in terms of performance, security and productivity. 

In conjuction with the Version 8 upgrade, we will also be migrating all clients from our current servers to AWS. Each client will be migrated separately and we will be in contact with the system administrator from your organisation regarding the schedule of the migration. You are not required to do anything and will benefit from the improvements of the new version directly after the migration. 

Further documentation will be provided surrounding Version 8 closer to its release. 


Migration of Integration Services to Google Cloud Platform (GCP): 

Over the past 12 months we have been changing our integration hosting service to Google Cloud Platform (GCP). GCP are the leader in cloud storage and will provide Cgov with more flexibility in expanding our capability. We are now in the process of scheduling the migration of all integration services to GCP by the end of May. 


Custom E-Mail Sender Upgrades:  

As part of our ongoing improvement of services we are upgrading our custom email sender to improve the deliverability and reliability of the module. As part of this, we will be migrating our email sender and will need to re-run the verification process for your custom email setup by 03/06/2022. You will be contacted directly by your Primary Consultant if you are affected by this. 


Tips and Tricks: 
Each month we come across tips related to the current Cgov configuration. Here are a few observations based off recent customer experience: 

Using Activities to Record Workflow Time Intervals: Each time a file moves to a new workflow status the linked actions can add an Activity to the record. This creates a timestamp for when the next step in the workflow commenced. Any time intervals can then be reported as KPI for the business process, e.g. for the total time taken or for the time taken between specific steps such as the request and receipt of referee forms for credentialing.

Setting Invitation Permissions: Sometimes it may be necessary to set up the permissions for invitations. An example case is a Credentialing Officer manually sending out an Renewal Application Form from a file. They should only see the Renewal Application form invitation and nothing else. You can edit the permissions by navigating to the groups tab within the settings of an invitation.