Case Studies
Individual Pharmacy Approvals/Usage
“The implementation of the Cgov IPA Approval Solution, enabled this Queensland HHS to realise a 38% reduction in the average cost of new IPA approvals in the first 6 months by facilitating a robust clinical and financial approval pathway.” June 2019
The prior process involved an on-spec phone call to the Executive Director of Medical Services who would decide about the IPA application without the benefit of financial information or robust clinical background information to support their decision. This led to many issues such as:
- Poor compliance with the paper-based system.
- Limited audit trail of requests.
- No easily searchable central storage point for previously approved applications.
This change led to robust clinical and financial assessment of applications and a reduction in the average monthly cost of new IPA approvals from an average of approximately $6,800 per month in 2018 to an average of approximately $4,500 per month in the first 6 months. The digital system also enabled electronic documentation and traceability of all applications which could be analysed retrospectively for audit purposes and for analysis of trends. Implementing the Cgov solution enabled the addition of appropriate levels of governance to the medication approval pathway which not only improved the appropriate uses of medicines, but it also reduced overall drug expenditure. Electronic applications are effective and well-received methods for facilitating the improvement of clinical governance.
This Case Study was provided by West Moreton Hospital and Health Service. July 2019. We acknowledge and thank WMHHS for their permission to share their Case Study.
Cgov Incident Management Solution was a 2021 Te Tohu Rangatira Award Winner at the Whanganui Health Quality Awards!
The Problem: Whanganui DHB needed to replace a legacy Incident, Risk and Quality System.
The Solution: Cgov provided Whanganui District Health Board (DHB) with a platform that easily manages all aspects of Quality Management cases including, incident management, risks, feedback, and quality improvement. Access to reports enabled the Safety & Quality Teams better transparency and accountability of processes and actions.
According to Rebecca Moody, Quality Coordinator of Patient Safety, Quality, and Innovation:
“Whanganui DHB now has greater accountability for risks, incidents, consumer feedback, quality improvements, audits, and hazards. Cgov is a more user-friendly system for those entering and reporting information with a timely creation of reports and more flexibility of information within those reports. Cgov is a better vendor, and the information is more secure, yet easily accessed by those who need it. Users can access their own reports whenever they need them rather than requiring the Patient Safety, Quality, and Innovation team to provide them.”
The Cgov benefit: using the Cgov Incident Risk and Quality Management Solution enabled Whanganui Rohe to be more efficient, with a shorter response time on investigation and actions from incidents. Also, the greater access to reports means that leadership can use this data for good decision-making that will have positive impacts on consumers, whānau and employees.
