Case Studies

Individual Pharmacy Approvals/Usage


 “The implementation of the Cgov IPA Approval Solution, enabled this Queensland HHS to realise a 38% reduction in the average cost of new IPA approvals in the first 6 months by facilitating a robust clinical and financial approval pathway.”  June 2019

The prior process involved an on-spec phone call to the Executive Director of Medical Services who would decide about the IPA application without the benefit of financial information or robust clinical background information to support their decision. This led to many issues such as:

  • Poor compliance with the paper-based system.
  • Limited audit trail of requests.
  • No easily searchable central storage point for previously approved applications.

This change lead to robust clinical and financial assessment of applications and a reduction in the average monthly cost of new IPA approvals from an average of approximately $6,800 per month in 2018 to an average of approximately $4,500 per month in the first 6 months. The digital system also enabled electronic documentation and traceability of all applications which could be analysed retrospectively for audit purposes and for analysis of trends. Implementing the Cgov solution enabled the addition of appropriate levels of governance to the medication approval pathway which not only improved the appropriate uses of medicines, but it also reduced overall drug expenditure. Electronic applications are effective and well-received methods for facilitating the improvement of clinical governance.

This Case Study was provided by West Moreton Hospital and Health Service. July 2019. We acknowledge and thank WMHHS for their permission to share their Case Study.