Cgov Conference Report:
The Conference at QT on the Gold Coast was a great success. More than 50 people attended from 21 customers. The new program which had a lot more emphasis on Networking opportunities and product education was well received.  We have sent feedback forms to all those who attended, please send us your comments and suggestions for next year. The Conference in 2020 will be at QT again on 14th and 15th September.
 
Cgov New Capabilities:
This year at the Conference we announced a number of new Cgov features for:

• SMS Messaging integrated with Cgov Workflows
• CgovAccess archiving of Cgov Files to HP TRIM
• Grouping attachments into single PDF’s
• Customising Sent Email Addresses
• Avant webservice for Certificates of Insurance (COI)

See the details of each new feature below or call us on 07 3211 4444 for a demonstration.

SMS Messaging:
Cgov can now send SMS messages to mobile phones, including the ability to send links to open Cgov Invitation Forms. This means you can now replace email notifications, reminders or requests for additional information with SMS messages. This new feature based on CgovAccess also allows for users to send ad hoc SMS to individuals as well as bulk personalised SMS’s to groups. Customers with Enterprise Licenses have access to this feature with no additional cost.
 
Grouping Attachments:
Often in a workflow a user needs to access and review several attachments, like a Dr’s CV, Qualifications and Referees. CgovAccess now allows you to use a workflow action to export any group of attachments and merge them into a single PDF file. CgovAccess then imports the new merged PDF file back into the correspondence folder of the original File. Thus a reviewer only needs to find and open a single PDF to complete their task.
 
Customising Sent Email Addresses:  
Cgov has now developed the ability to offer SPF records for customised email addresses. Many customers may have experienced significant delays in the setup of new email addresses, however now Cgov has developed this capability inhouse and can create and implement SPF records for customised email addresses.

Avant Webservice for Certificates of Insurance COI:
The Cgov webservice for Avant COI data has now been upgraded to be available to all customers. Reduce the time and effort to maintain current indemnity information for all those Dr’s insured with Avant. Additional webservices for other insurers are in the pipeline.
 
New Cgov Product Details:
We released new versions of all current Cgov Solutions at the Conference and the Product details on our website will be updated soon.

• CgovCred: Credentialing and scope of practice for SMO/VMO’s, Nursing, Allied Health, Pharmacy and other medical workforce groups
• CgovWFM: Workforce Management Apps for recruiting, onboarding, training records, performance reviews, expenses, sabbaticals and leave, separation and all similar contractor or locum processes. Also called Human Capital Management (HCM)
• CgovGRC: Integrated Governance Risk and Compliance including Apps for Incident Management, Feedback (complaints, compliments and suggestions), Risk Management, CA/PA improvements, WHS, Policies and Procedures, Audits and other requirements for EQUIP2 Certification
• CgovJMS: Junior Medical Staff, records of recruiting, onboarding, allocation, 52 week rosters and records of education and credentialing
• CgovEngage: Consumer Engagement for surveys, focus group and research participation, as well as follow up of clinical outcomes
• CgovForms: Convert any paper forms or spreadsheets into automated online processes including forms and SMS messaging for mobile phones
• CgovPharma: Apps to support Pharmacy operations including the approval process for non formulary medicines and to track outcomes and adverse effects of prescribed medicines
• CgovCAMS: Complaints, Appeals and Misconduct Solution for Higher Education, Healthcare and Government Agencies
• CgovQIRT: Organisation wide Quality Improvement and Recommendation Tracking
• CgovAccess: Cgov integration middleware with API’s for any local database or software platform, including csv ETL,SFTP, REST, OData and other web service integration options

Please contact the office in Brisbane or Melbourne to receive a copy of the latest brochures.

Office News:
We are currently recruiting two new Interns for the Melbourne Office in October and planning has started for the relocation to a larger office in Melbourne for 2020.

Please don’t hesitate to share this newsletter with your colleagues and associates in your organisation and other organisations you feel will benefit from our solutions. For more information on our Full Range of Cgov Solutions, please contact us directly on 07 3211 4444, or email us at admin@cgov.com.au.

The new website also launches our new focus in areas such as Higher Education and Local Government. These are critical new markets for Cgov but rest assured that our priority for service support and innovation remains with our Healthcare products and customers.

Cost Benefits For New Apps:
Cgov Pharmacy IPA and IPU Apps for the approval of non LAM or non formulary medicines are now under review right across Australia. The interest keeps growing as users are reporting significant cost saving for the proscribing of non formulary drugs. Organisations are reporting between 25 and 50% savings from previous years when the Cgov App was not available. If your pharmacy is not using the Cgov IPA App ask for demonstration, or check the website for details.

Over the recent months several customers have asked for new apps to improve medical workforce management and the library is now becoming a comprehensive toolkit for Medical Workforce Units or HR Departments. Specific new Apps that have been identified as valuable are for:

• Performance Management
• Sabbatical Applications Approval and Cost Management
• Key Documents Management and Sharing
• Integration with HR systems such as Workday and Success Factors

Please contact your your Cgov consultant to discuss options if you would like to implement any of these new capabilities.

Office News:
Everyone is busy planning for the second half of the year. The focus for Consultants during this period is on our quality assurance program as we prepare for ISO accreditation to ensure that we can continue to grow without loss of quality and trust in our customer relationships.

Please don’t hesitate to share this newsletter with your colleagues and associates in your organisation and other organisations you feel will benefit from our solutions. For more information on our Full Range of Cgov Solutions, please contact us directly on 07 3211 4444, or email us at admin@cgov.com.au.

Contents 
Please scroll down to review any topics that may be of interest
Cgov Annual Conference
End of Financial Year Planning
Cgov Quality Checks
Staff Medical Records
Office News

Cgov Annual Conference:
Register now for our 10th Anniversary Conference!
Date: 9th – 10th September 2019
System Managers Training Day 11th September
Location: QT Gold Coast, 7 Staghorn Ave, Gold Coast, QLD, 4217
Enquiries: Call 07 3211 4444
Click Here For More Information & Here To Register

End of Financial Year Planning:
Welcome to the countdown to 30 June. This year has flown by. There are several key dates to check for compliance with common Cgov workflows. 31 May is the AHPRA Registration renewal date for all Nurses. Any customers using our live AHPRA updates and risk management for their Nursing workforce will be able to check the progress of any overdue renewals over the next 2 weeks. 30 June is a common renewal date for Indemnity for Doctors in every Credentialing or Workforce Management Solution. Depending on your local business rules Cgov will be sending reminder and overdue notices for Indemnity files that are not updated. Please also be aware we have just finished a successful pilot of the automatic webservice to update Indemnity Records for all Avant insured doctors. This means they never need to provide copies of insurance documents again. This webservice will be made available to all Cgov customers in the near future.

Cgov Quality Checks:
Over the coming months Cgov will be undertaking reviews on all current Solutions and Apps in live use. These checks are a free service and are used to review the usability and user experience in each online form and backoffice configuration. A Quality Review Report outlining any recommendations and observations we have made; will be developed and made available for you to review. Your Cgov consultant will be in contact with you to discuss options if you would like to implement any of these recommendations.

Staff Medical Records Solution:
The Cgov Staff Medical Records Solution has been updated to meet the latest requirements for Infection Control in NSQHS Standard 3 Cgov Staff Medical Records (SMR) is a set of integrated business process applications within the Cgov Workforce Management Solution. Cgov SMR is responsible for managing online staff health assessment records, including allergies, diseases and vaccination records and managing the reporting and follow up for exposure incidents. The solution may be integrated with payroll or HR systems (using csv or webservice integration) or integrated with other Cgov Workforce Management Applications such as AHPRA Registration and Risk Management or Staff Misconduct and Grievance Management.

Office News:
Everyone is busy planning quality checks and preparing for our EOFY on 30 June. The focus for Consultants during this period is on our professional development program and adherence to strict process control systems that ensure we can continue to grow without loss of quality and trust in our customer relationships.

Please don’t hesitate to share this newsletter with your colleagues and associates in your organisation and other organisations you feel will benefit from our solutions. For more information on our Full Range of Cgov Solutions, please contact us directly on 07 3211 4444, or email us at admin@cgov.com.au

Contents 
Please scroll down to review any topics that may be of interest
Cgov Annual Conference
Pharmacy IPA and PGA Approval App
Specialty Credentialing Solutions
Consumer Engagement Solution
Office News

Cgov Annual Conference:
Make plans now to join us on the Gold Coast for our 10th Anniversary Conference!
Date: 9th – 10th September 2019
System Managers Training Day 11th September
Location: QT Gold Coast, 7 Staghorn Ave, Gold Coast, QLD, 4217
Enquiries: Call 07 3211 4444

Pharmacy IPA and PGA Approvals and High Cost Drug Management App:
This new App has already been implemented in several sites  this year. It is a business process to automate online approvals for non-list drugs or medications for individual patients (IPA) or multiple patient groups (PGA). It also includes a process for the approval and accounting for High Cost Drugs. We are able to implement and configure this App for local use within a week. This is a great example how Cgov can make a difference, especially with our new smartphone iForms interface.

Specialty Credentialing Solutions:
The existing Cgov Credentialing Solution has now been expanded to allow for the credentialing of specialist professional groups such as:

• SMO/VMO
• Junior Doctors
• Nursing and Midwifery
• Allied Health (including competency checking for all craft groups)
• Oral Health
• Pharmacy
• Radiology
• Pathology

All these groups have dedicated workflows for approval and renewal of scope of practice and can now be integrated into a single Cgov Workforce Management System.

Cgov Consumer Engagement Solution:
Cgov has completed a new version of our Solution for Consumer Engagement. This is a consolidation of existing business process Apps for:

• Discharge/Clinic exit surveys
• Patient Experience Surveys
• Consumer Participation Registers
• Longitudinal Studies of Patient Outcome and Quality of Life

Office News
It’s been a big start to the year in the Cgov Office, four new Interns have started work. Please welcome Connor and Luke in our Brisbane Office as well as Chris and Jake in our Melbourne Office. A new Business Development Manager; Amanda has also joined us at our Brisbane Office. Sumer is already busy planning our 10th Anniversary Conference in September.

Contents 
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Date Claimers for 2019
System Managers Webinars
Security and Privacy
Cgov Documentation
Cgov Support Services
Office News

Date Claimers for 2019
Cgov Annual Conference: The Cgov Annual Conference provides our clients a chance to network, review case studies from successful Cgov implementations; and an opportunity for users to provide feedback on the future development of Cgov.  Don’t forget this year is our 10th anniversary which will be celebrated at the Conference Dinner.
Date: 9th – 10th September 2018
Location: QT Gold Coast, 7 Staghorn Ave, Gold Coast, QLD, 4217
Enquiries: Call 07 3211 4444

System Managers Webinars
The Systems Managers Training Webinars scheduled on the last Thursday of each month will recommence in February.  We will distribute an online form early in February so you can register and suggest topics.

Security and Privacy
At the start of every year we review and update all our internal privacy policies and security settings. This includes a review of personal and sensitive data held in Cgov Solutions.  You should also be aware of the presence of personal and/or sensitive data in each of your forms and in the back office of each App.  Please maintain the security of your Cgov passwords and notify your local System Manager if new users need to be added for 2019 or old users removed.

Cgov Documentation
New Cgov documents are now being used for all project plans including for change requests to existing Apps. New documents that you may see this year are for the sign-off of IPS phases for every project, and also for Systems Manager Training; and for Support Services.

Cgov Support Services
As we start the new year it is a good time to remind all users of the Cgov Support Services available. There are three types of Support:

First Line Support:  First line support is provided by your local Systems Manager.  Help desk requests, changes to users, updated or new reports; or updates to system correspondence should all be dealt with locally.
Cgov Corrective Maintenance:  Issues covered under the Cgov Warranty for any App should be reported using our online issue management system IDIS. Users should report an issue to their System Manager first then they can forward it to us.
Cgov Additional Support:  Requests for assistance that are not covered by Warranty are dealt with as Additional Support. Every Customer has an annual budget of hours for this support that you can draw down during the year.  It can be used for minor configuration changes, additional training or just for advice.  Requests for support should also be submitted using IDIS.

Office News
Everyone is back at work safely after a break over the Christmas and New Year period. During February we are recruiting four new Interns to manage the workload expected in 2019, and to manage our continuous business growth. Two of the new Interns will be in our head Brisbane Office and two Interns will be in our Melbourne Office.

Contents 
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Thank you
Browsers Supported by Cgov
Smartphones Supported by Cgov
Cgov Engagement Solution
Staff Grievance & Misconduct Management
Change Management & Stakeholder Engagement
Office News

Thankyou: Cgov will celebrate our 10th birthday in September 2019, with a special event at our Annual Conference. So as we look forward to our second decade I wanted to offer my personal thanks to all those who have made the journey with us. Since 2009 we have implemented 138 Solutions to 42 different Customer Organisations in every State of Australia and in New Zealand. Today we are managing 22 concurrent projects and have resolved the 6,234^th IDIS Issue. As we commit ourselves to this, and future work, we strive to live by some very specific values:

• Exceeding  your expectations, delivering solutions not software
• Honesty
• Align our success to your success
• Initiative

I hope we can continue to work with you all for another 10 years.
– Darryl Stuart,  CEO

Browsers Supported by Cgov: In response to recent issues, users who access Cgov on older laptops should check the version of the browser they are using. Users can access Cgov Solutions from any supported browser: including IE10 or 11, and the latest 2 versions released for Chrome, Safari or Firefox. Access by non-supported browsers such as IE9 or older versions of Safari may still work but some features may not display correctly and the security enhancements in later versions will not be available.

Smartphones Supported by Cgov: Users can access Cgov Mobile First forms on any smartphone running iOS or Android operating systems.

Cgov Engagement Solution: Cgov has re-launched a new version of our Solution for Consumer Engagement. This is a consolidation of existing business process Apps for Discharge/Clinic exit surveys, Patient Experience Surveys, Consumer Participation Registers and Longitudinal Studies of Patient Outcome and Quality of Life. This will be a collaborative product development with input from several Health Services in both Queensland and Victoria.

Staff Grievance and Misconduct Management: This Solution is now in live use to deal with the confidential processes for staff grievance and misconduct. This has been an urgent requirement in many Public Sector organisations.

Change Management and Stakeholder Engagement: As part of our experience implementing over 120 projects we have recently developed our own Change Management and Stakeholder Engagement App. It provides a solution for Customers to assist in planning and tracking records of Stakeholder engagement to achieve change management outcomes as new IT or HR systems are implemented. It could also be used for tracking the implementation of clinical systems. We are making this App available to all existing customers as part of their current Solution Licenses. Please contact me directly if you are interested.

Office News: Christmas decorations go up on the 1st December here at Cgov. From all of the Cgov Team, we would like to wish all our customers around Australia and New Zealand a very Merry Christmas with a welcome break after a busy year and a Happy New Year for 2019. The Cgov Office will be closed from 24th Dec to 4th January. During this time we will still respond to Critical Pri 1 Issues and to reported IDIS Online Support Requests (OSR). However the office will not be open and the phones will be forwarded to our message bank during that period.

Contents 
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Cgov Conference 2018
Other September Conferences
New Cgov Features
Office News

Cgov Annual Conference:
Thank you for all those who attended the Conference this year. Each year we strive to provide a better forum for users to share experiences and provide feedback that we use to continuously improve.
We have already received many requests for copies of the Conference Workshop and Case Study presentations.  Please contact Sumer in the Office on: sspina@cgov.com.au to request copies of any presentations from this year’s conference.

Next year’s Conference has already been scheduled so lock in the details:
Date: 9th – 10th September 2019
Location: QT Gold Coast, 7 Staghorn Ave, Gold Coast, QLD, 4217

September Conferences:
In September we have attended two other Conferences to promote the rapidly expanding Cgov Solution library.
Australian Research Management Society Conference – Hobart 18 – 21 Sep: http://arms2018.org.au. We exhibited and also gave a presentation showcasing the new Cgov Research Management Solution including dedicated Business Processes for: Researcher Resource and Advice Portal, Online Applications and Approvals for Research and Ethics, Program Management for Research including Milestones and Cost Recovery.

Australian University Grievance and Complaints Network Conference 27-28 Sep. We sponsored this conference locally at QUT in Brisbane, and also had the opportunity to present to more than 90 delegates from Australia and Overseas. The Cgov Solution showcased was the new Grievance and Misconduct Solution with Business Processes for complex dispute resolution and staff HR issues management.

New Cgov Feature Enhancements: 
The schedule for new enhancements over the next 6 months was part of my presentation at the Conference this month.  So you can all be aware of these exciting new features they include:

• Report Scheduling and Distribution
• Automatic Sign-off Option
• Email Integration for both Sending and Receiving emails
• Qlik Sense Integration for Data Analytics Dashboards and Reporting

We will be providing more information as these new features are released. Please call us if you have any questions or need additional information. We will also be running webinars in Oct and Nov to assist existing customers transition to mobile first forms.

Office News:
Welcome to Zac Schneider and Ankita Das who have started as new Interns in the Brisbane and Melbourne offices respectively. Another Intern Taylor Hannan starts in October in the Brisbane office and Wallace Wong will also start work in October as a full-time systems integration developer in the Brisbane office to meet the demand for Cgov Access interface work. I also wanted to thank you for your feedback on recent projects and on the renewal of subscription agreements. We debrief our successes and our lessons learned after every project; and your experiences are a valued part of this process.

Contents 
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Cgov Conference 2018
New Custom Cloud Platform
New Cgov Solutions
Office News

Cgov Annual Conference:
The Cgov Annual Conference Brochure and Draft Agenda is attached.The Conference provides our clients a chance to network, review case studies from successful Cgov implementations; and an opportunity for users to provide feedback on the future development of Cgov.
Date: 10th – 11th September 2018
Location: QT Gold Coast, 7 Staghorn Ave, Gold Coast, QLD, 4217
Enquiries: Call 07 3211 4444
Online Registration Form

New Custom Cloud Platform: In July we launched a new Australian hosted, multi-tenanted custom cloud: Ccloud.com.au. This new cloud Platform as a Service (PaaS), compliments the existing patientsafety.com private cloud platform. It allows Cgov to reach outside healthcare with new Solutions and provide existing Healthcare customers with new environments to implement solutions that may not be directly related to patient safety. Access to these new Ccloud.com.au environments is now available and includes the full capability of the Cgov Codeless Development Toolkit and the Cgov Access interface middleware. Please let us know if you would like to access this new cloud platform for the hosting or development of new solutions.

New Cgov Solutions:
2nd Victim – Staff Welfare and Support Solution: As we have reviewed best practice in safety and quality systems around the world we have identified a growing recognition for managing the welfare of Staff directly involved in clinical incidents or indirectly in WHS incidents.  Called the “2^nd victim” process in Europe, there is a requirement to report and manage mental health and stress related issues for staff involved in workplace incidents. This new Cgov Solution is designed to proactively manage the welfare of  these (2^nd victim) staff and to also provide the confidential business processes for staff to report mental health and stress related issues in the workplace.

Research Management Solution: The new Cgov Research Management Solution is now available for live use.
It has a series of integrated Business Processes (Components) for:

• New Researcher Advice and  Education
• Research Applications and Approval
• Ethics Applications and Approval
• Research Management – Milestones and Progress Reporting
• Variation to Research Scope
• Financial Management and Cost Recovery

Office News:
In August this year, we will be expanding the Cgov team by welcoming two new consulting interns and the appointment of a technical intern who will work full time on Cgov Access systems integration projects. I also wanted to thank you for your feedback on recent projects and on the renewal of subscription agreements. We debrief our successes and our lessons learned after every project; and your experiences are a valued part of this process.