Cgov Complaints, Appeals and Misconduct Solution

Why Improve Your Complaints, Appeals and Misconduct Processes?

Departments managing Complaints, Appeals and Misconduct have one of the most sensitive and difficult roles in any organisation, boasting a high volume of complex processes with zero tolerance for errors or delays. Cgov can help your Department better manage those processes, reduce risk and cut down on the time-consuming paperwork.

AUTOMATING YOUR PROCESS FOR SUCCESS

Reduce Administrative Costs

Save Time

Reduce Paperwork and Improve Productivity

Cgov Framework for Complaints, Appeals and Misconduct

The Cgov Complaints, Appeals and Misconduct (CAM) Solution is an “Off the Shelf” system able to be configured for your local workflows, processes, policies, procedures and delegations.   Our current library of CAM Business Processes and APIs can be configured to meet all your local requirements for both business and technical functionality. 

The Cgov CAM Solution is available for immediate installation within 5 days of the authority to commence work.  The project for local configuration and implementation is guaranteed at a fixed cost and is managed by our team of consultants with experience of more than 75 similar projects and over 120 Cgov Solutions in Australia and NZ.

The project will be conducted in two Phases:

  • Phase 1 – IPS Phase. An Implementation Planning Study using Cgov proprietary methodology for local configuration of MGM Solutions.
  • Phase 2 – Implementation Phase for the
    • Forms and Workflow Configuration,
    • Training, Change Management and Acceptance Testing
    • Documentation and Data Migration
    • Integration for authentication, email, and local student, academic and HR databases

The Cgov CAM Solution Specification is based on the hierarchical instructions for configuration of the existing COTS template Solution, thus allowing for local configuration to meet your specific HR policies, procedures and delegations.  The Solution Specification describes the agreed scope of work defined by:

  1. Business Processes for both Complaints, Appeals and Misconduct
  2. Workflows to specify role based or system activities within each Business Process.
  3. Configurable activities within each workflow deduced from the workflows for each Business Process.
  4. Cgov Forms for data elements required within each Business Process
  5. Cgov reports, dashboards and registers required for each Business Process
  6. User roles and permissions
• Grievance (Appeal) Informal Resolution
• Grievance (Appeal) Formal Resolution Submission
• Allocation/ Reallocation to Decision Maker
• Assessment and Decision Process
• Appeal Approval Assessment and Decision Process
• Escalation Process
• Case Closure
• Request for Information
• Records of Interview
• Extensions to Process Timeframes
• Student Records History
• Student/Staff Records History
• Executive Reports and Dashboard KPI
• Lodging allegation and initial assessment
• Allocation/Reallocation to Decision Maker
• Assessment by Decision Maker
• Request to Appeal
• Appeal Approval Assessment and Decision Process
• Findings Management
• Case Closure
• Request for Information
• Records of Interview
• Extensions to Process Timeframes
• Student/Staff Records History
• Executive Reports and Dashboard KPI
Want to improve your processes? Then click here to contact us now!