Cgov Consumer Engagement

Why Improve your Consumer Engagement Process?

The Cgov Consumer Engagement Solution is an online “Off the Shelf” IT system designed for the automation and process management of healthcare consumer engagement as required in the ACSQHC National Standards.

The technology is Software as a Service (SaaS) hosted on our Private Cloud with secure internet access provided from our data centre in Sydney.  This provides health organisations with IT services for secure hosting, back-up and disaster recovery capability.

The business case is to implement one system managing the business processes associated with consumer engagement to:

  • Consumer feedback “Temperature Check”. Feedback within 24 hours of contact with the health service.
  • Consumer Registers to record consumer and NOK availability and interest to participate in related activities after contact with the health service, i.e. quality and safety, research, focus groups etc.
  • Consumer Experience Surveys
  • Longitudinal Outcomes Surveys

Automating Your Process for Success

Consumer Feedback "Temperature Checks"

Consumer Registers

Consumer Experience and Longitudinal Outcomes Surveys

The Benefits

Our integration middleware CgovAccess is also included in this proposal to provide a library of template APIs for systems integration and a secure platform for the development of any APIs required for your local clinical systems.

Proven “Off the Shelf” solutions for all functional and technical requirements
Guaranteed compliance for all local Procedures, Delegations, By-Laws and Regulations. Maintain compliance as new standards and regulations emerge over time.
Ease and speed of use by the workforce, interface forms do not require dedicated training or log on for access by researchers.
Local System Administrators can use the Cgov Codeless Development Toolkit to maintain and update the Cgov Solution over time without incurring additional vendor support cost.
Want to improve your processes? Then click here to contact us now!