Privacy Policy

In this Privacy Policy “we”, “our”, and “us” refers to Cgov. We offer SaaS business automation and content management systems. We may maintain additional rules, practices and policies, which are consistent with this Privacy Policy.

We are committed to protecting the privacy of your personal information and to handling your personal information in accordance with the Privacy Act 1988 (Cth) (the “Privacy Act”) and the Australian Privacy Principles.

This Privacy Policy explains how and why we collect, use, hold and disclose your personal information.

This Privacy Policy is current from July 2018. From time to time we make changes to our policies, processes and systems. We will update this Privacy Policy to reflect any changes to how we handle your personal information. This Privacy Policy applies to you only to the extent that the collection and handling of your personal information by us is subject to the Privacy Act.

We collect your personal information from you in various ways, such as over the phone, via email and over the internet if you transact with us online. We collect your personal information when you apply for products or services we offer, subscribe to our newsletter, complete forms, have telephone conversations with us or otherwise transact with us.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

We will only use your personal information in accordance with the Privacy Act and the Australian Privacy Principles, including with respect to the purposes for which it is collected, to provide, administer and improve our products and services, and for marketing purposes. We also need to collect, use and store your personal information so that we can answer any questions you may have regarding our products or services. Personal information will only be handled for purposes notified to you, purposes that you would reasonably expect, any purpose that you consent to (including consent provided under this Privacy Policy) or as otherwise required, authorised, or permitted by law.

We endeavour to keep personal information safe by taking all reasonable precautions to protect personal information from misuse, loss and unauthorised access, modification or disclosure. Our staff receive training and information on the Australian Privacy Principles and the Privacy Act. We keep your information so that we can continue to provide the products and services you have requested from us.

Our website uses cookies from third parties such as Google to improve the online experience for our site visitors and for marketing purposes. A cookie is a small text file that our site may place on your computer as a tool to remember preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however this may affect the functionality of this website.

We use reports provided by Google Analytics to help us understand website traffic and webpage usage. We analyse user activity on the website such as pages visited, search terms and time spent on site to help us gain insights about how we can improve the functionality and experience of the website for our site visitors. We also use information provided by third parties such as Google, including Google Analytics Remarketing cookies, for remarketing activities and to improve user experience.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, use the opt-out service provided by Google or change your Google account privacy settings.

We will take reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date.

We will, wherever possible, allow you access to the information we hold about you and correct that information if it is wrong.

We do not charge a fee to give you access to your personal information. However, we reserve the right to do so depending on the nature and extent or your request. If we decline a request for access, or refuse to update information, we will provide you with written notice of the reasons together with an outline of the procedure that you can follow to have this decision reviewed. No costs will be associated with this request.

Upon receipt of a complaint we will consider the complaint and attempt to resolve it in accordance with our complaints handling procedures. We will endeavour to promptly respond to your questions, concerns or complaints. We will also endeavour to resolve any concerns or complaints which you may have to your satisfaction within 45 days, unless an extension is required.

If you are dissatisfied with our handling of a complaint or the outcome you may make an application to the Australian Information Commissioner. The Australian Information Commissioner will make a determination in accordance with the Privacy Act and the Australian Privacy Principles.

We reserve the right to review, and if necessary, make amendments to this Privacy Policy at any time and notify you by posting an updated version of the policy on www.cgov.com.au. Such amendments will take effect from the date of publication on the website.