Who we are
We are committed to protecting the privacy of your personal information and to handling your personal information in accordance with the Privacy Act 1988 (Cth) (the “Privacy Act”) and the Australian Privacy Principles.
Collection of personal information from you
We collect your personal information from you in various ways, such as over the phone, via email and over the internet if you transact with us online. We collect your personal information when you apply for products or services we offer, subscribe to our newsletter, complete forms, have telephone conversations with us or otherwise transact with us.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We endeavour to keep personal information safe by taking all reasonable precautions to protect personal information from misuse, loss and unauthorised access, modification or disclosure. Our staff receive training and information on the Australian Privacy Principles and the Privacy Act. We keep your information so that we can continue to provide the products and services you have requested from us.
Cookies and other technology
We use reports provided by Google Analytics to help us understand website traffic and webpage usage. We analyse user activity on the website such as pages visited, search terms and time spent on site to help us gain insights about how we can improve the functionality and experience of the website for our site visitors. We also use information provided by third parties such as Google, including Google Analytics Remarketing cookies, for remarketing activities and to improve user experience.
Accessing, updating, complaints and questions about personal information
We will take reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date.
We will, wherever possible, allow you access to the information we hold about you and correct that information if it is wrong.
We do not charge a fee to give you access to your personal information. However, we reserve the right to do so depending on the nature and extent or your request. If we decline a request for access, or refuse to update information, we will provide you with written notice of the reasons together with an outline of the procedure that you can follow to have this decision reviewed. No costs will be associated with this request.
Upon receipt of a complaint we will consider the complaint and attempt to resolve it in accordance with our complaints handling procedures. We will endeavour to promptly respond to your questions, concerns or complaints. We will also endeavour to resolve any concerns or complaints which you may have to your satisfaction within 45 days, unless an extension is required.
If you are dissatisfied with our handling of a complaint or the outcome you may make an application to the Australian Information Commissioner. The Australian Information Commissioner will make a determination in accordance with the Privacy Act and the Australian Privacy Principles.