Cgov's Credentialing Solution can now track Healthcare Provider Identifier (HPI-I) numbers!
Wednesday, 2 July 2025
Cgov’s Credentialing Solution now includes support for tracking Healthcare Provider Identifier – Individual (HPI-I) numbers, a key requirement for safe, compliant, and integrated healthcare delivery in Australia. This feature strengthens digital health capability, enhances governance, and supports organisations in meeting national regulatory standards.
What is an HPI-I Number?
A Healthcare Provider Identifier – Individual (HPI-I) is a unique, government-issued number that identifies individual healthcare professionals involved in patient care. These include medical practitioners, nurses, midwives, pharmacists, and allied health professionals. The HPI-I is issued by the Healthcare Identifiers Service, operated by Services Australia, under the Healthcare Identifiers Act 2010.
It is a 16-digit identifier which links each healthcare professional to their professional registration and clinical activities, ensuring the correct attribution of care and supporting safe, efficient health information exchange.
Why HPI-I numbers matter?
HPI-I numbers are essential in the modern healthcare system for several reasons:
Accurate provider identification
Ensures that clinical actions such as diagnoses, prescriptions, and treatment decisions are correctly attributed to the responsible, registered healthcare professional.
Integration with digital Health Systems
HPI-I numbers enable secure access to national digital health systems, including My Health Record, improving the accuracy and safety of patient data.
Improved clinical safety and accountability
By linking actions to specific individuals, HPI-Is support audit trails, incident investigations, and clinical performance reviews, strengthening governance and patient safety.
Streamlined cross-organisation communication
HPI-I identifiers allow systems to recognise and authenticate professionals across healthcare organisations, making collaboration more secure and efficient.
Regulatory and privacy compliance
The use and protection of HPI-I numbers are governed by Australian legislation and privacy law. Mismanagement may result in non-compliance penalties, making proper tracking essential.
Ahpra’s role and practitioner requirements
According to the Australian Health Practitioner Regulation Agency (Ahpra), all registered health practitioners are expected to have an HPI-I if they are involved in clinical practice and using national digital health systems. Ahpra works in partnership with the Australian Digital Health Agency (ADHA) to ensure health professionals are equipped to participate in secure digital health environments.
Practitioners can obtain their HPI-I through Services Australia, and healthcare organisations are responsible for ensuring that practitioner records especially for those accessing digital platforms are complete and compliant.
Learn more about Ahpra and eHealth: Australian Health Practitioner Regulation Agency - eHealth
How Cgov supports HPI-I tracking
With our new HPI-I tracking feature, Cgov’s Credentialing Solution enables your organisation to:
- Track HPI-I numbers alongside qualifications, registrations, and compliance documents
- Monitor HPI-I status as part of your automated credentialing workflows
- Support your organisation’s integration with other digital health systems
- Strengthen clinical governance and audit capability
Cgov’s modular, scalable solutions are built to meet the needs of modern healthcare services, from public hospitals and private providers to ambulance services and day hospitals.
Ready to learn more?
If you’d like to see how HPI-I tracking feature in your Credentialing Solution works, get in touch with the Cgov team at admin@cgov.com.au
This publication is not comprehensive and does not constitute legal or medical advice. You should seek legal or other professional advice before relying on any content and practice proper clinical decision making with regard to the individual circumstances. Persons implementing any recommendations contained in this publication must exercise their own independent skill or judgment or seek appropriate professional advice relevant to their own particular practice. Compliance with any recommendations will not in any way guarantee discharge of the duty of care owed to patients and others coming into contact with the health professional or practice. Avant and Cgov are not responsible to you or anyone else for any loss suffered in connection with the use of this information. Information is only current at the date initially published. © Avant Mutual Group Limited 2025.